Three trends emerge as providers look to better enable care coordination.
1. Greater access to relationship-driven technologies.
Solutions available no longer have to be solely data-driven in nature, and key stakeholders have begun to recognize the difference in such technological offerings. More and more, payers and providers will recognize that for any technology to truly drive change for their unique cases, it must be relationship-driven. Providers cite that they are also looking for those that can be tailored, as well as based in behavior change.
“Providers are recognizing the difference between what we have to offer, and what a mere payer driven case management solution may be providing them,” explains EngageHealth IQ CEO and Co-founder, Michael Pennessi.
“Where we come in: we are changing workflows, we’re optimizing cost, and we’re providing a tailored approach that’s supporting the physician in the process,” says Michael.
2. An increasing adoption of practices that put the patient first.
Partners, caretakers and all care team members will have greater ability to provide meaningful and rich information to patients in the future. For the chronically ill in particular, this emphasis will result in a significant change in the delivery of care.
“Again, healthcare stakeholders are looking for solutions that really support the patients first, and that means solutions that don’t put all of the ‘burden’ on the patient in order to implement. We want accountability, but we want it across the entire care continuum. And of course that’s crucially important for the individuals identified as most at risk,” says Michael.
3. Increased expectation for integration.
As vital as education is, the most sophisticated patient-facing tools do not stop there. In order to see maximized health outcomes, stakeholders across the entire care continuum must have the ability to easily and efficiently work together to deliver care.
“Going forward, it’s really the cost of entry to have a complete, integrated offering. It’s not going to be as proactive or effective if any separation exists. Modern providers want the maximum ROI, and we know they are expecting full integration and advanced workflow guidance as a result,” Michael explains.
Closely related is that the efficacy in any adopted platform will rely on the ability for the chosen platform to be perceived as easy to implement—both for patient and for provider.
“We’ve designed Engage to be proactive and automated at appropriate times, easy-to-use, and intuitive for anyone using our platform,” Michael says. “We know ease of use and adoption for care teams is simply crucial for acceptance, adoption, and greater productivity.”
Enabling patients to make better decisions starts with empowering care teams.
Integrated care coordination is the way to get to improved care, and that future is one in which all the touch points in a patient’s episode of care will be tied together for their benefit.